Rigos Moving Company

PSA: DO NOT USE THIS COMPANY

The company rescheduled my pickup (without notifying me) and get awaken at 6:45am letting me know they were 44 minutes away. The pickup was scheduled for April 2nd at 2pm to 4pm pickup: I was ready at 12:45pm so the pickup was on track with a 20th or 21st delivery date. Delivery was April 12th which was eight (8) days earlier than what was scheduled so my daughter had to make arrangements to be off of work. Told by Elisa delivery was 8am to 10am to then be told 2pm to 4pm. I explained my daughter was accommodating the new delivery and missing work so 4pm was the absolute latest delivery could occur. No delivery by 4pm so my daughter had to have her friend accept the delivery and the cherry on top I get a call from the driver 1.5 hours after delivery to tell me they left five (5) boxes not belonging to my daughter. and they needed to get them. This sounds really fishy given the fact it’s now after 8pm and it’s really dark. ALL nine (9) ex large boxes had her name on them along with the numbers from the packing inventory sheet, so no way to mix them up. DO NOT USE THIS COMPANY!!!! I REPEAT DO NOT USE THIS COMPANY!!!!!

Move size: Office Move Service cost: $2500

We were pleased with the efficiency and professionalism of the moving teams on both ends of our move. Great care was taken in wrapping our furniture, we have found one damaged hutch door that can be easily repaired. We moved from a 3000square foot home to a 1400 sf home and the items exceeded expectations but Rigos team was able to accommodate the needs.

Our only suggestion would be to put the furniture in the room before the boxes. The team had to move a bunch of boxes to get the furniture in.

We have been unpacking boxes for the last 4 days and are just getting started. So far everything has arrived safely.

Move size: 4 Bedroom Home Service cost: $44000

Broke our brand new nightstand worth over $200, was only compensated $25.

They showed up over an hour and a half late, we had to pay an extra $250 for moving truck rental because of them.

The owner didn’t even care about all of these inconveniences, and literally told me “the clock is ticking” and you are being charged while the movers stood around waiting for us to do their job. Wish we NEVER used them and should have done this job ourselves. Now we have a broken nightstand, dents all over our fridge and chips in our table.

Move size: 3 Bedroom Home Service cost: $620

Our moving crew was fantastic! Anthony, Oscar, and Alex worked hard the entire time and loaded the big truck very well. They were careful with our things, and I’m confident that we will have little to no damage because of the care they took. I underestimated the time that we’d need them, but thankfully they were able to stay long enough to complete everything (of course I paid for the extra hours, which is expected and fair). They were true professionals, and I’m grateful for their help today!

Move size: 3 Bedroom Home Service cost: $600

Where to start... I am a mover by trade and when doing long distance move I hire local help through different platforms. This was definitely one of the least professional service I encountered as well as the response from the owner.

Even though I kept in touch with the owner throughout the day they were late by almost 20mns. To top that up one of the two helper was reaking of alcohol and buzzed. His condition led to have him being either full of energy or moving slow...as well as spending more time talking than working. Between the 3 of us it was a 2 hour unload that took 3 hours therefore another $130 cost and $40 each as tip. But the most distressing part was that one item in particular got damaged to the point that it needed to be replaced. 2 side board of a queen size bed got totally crushed both of them on the same corners. They traveled 2800 miles packed in protective covers laying on top of a matress. To end up in the bedroom broken. Rudy, the drunk helper, is the one responsible but never stood up for it! As well as the owner of Rigos. Her statement is that it was not packaged/protected during the trip (I packed them myself) were store improperly (laying flat on top of a matress 6 feet high with nothing on them) and stating that they took pictures of it that proves their statement but refuses to send me their proof of such. Last, and this is just my professional opinion, if you see something so obviously broken and you are not at fault why not not telling instead of trying to hide it by placing it in the bedroom.??

Overall disappointed and would not recommend the hiring of this company even they could be providing good services if something goes wrong they will not take responsibility for it.

Move size: 2 Bedroom Home Service cost: $420

Service was great and friendly. I think the company would do better by their customers if they ask about language. I do not speak Spanish. The helpers also spoke Spanish. Also when the placed my goods in trailer they were informed several times in Spanish at trailer depot to secure my belonging. The helpers did not do this and when depot manager asked me about it-I had no answer because I didn’t understand the directions in Spanish

I also think your minimum job rate for hours is too high and should be given money back if job is less than 3 hour designated

Move size: Studio Service cost: $849